We understand hearing systems are important to our everyday lives. Whether it’s communicating with a loved one, relaxing watching television or working, hearing is an essential part of our day-to-day business. This is why we offer to carry out routine Audiology inspections of your hearing aid to prevent technical issues or damage from occurring. Should you suffer from difficulties, we can often carry out repairs on the same day in-store.
We want hearing aid users to get the most from your hearing systems, so we provide you with tailored comprehensive lifetime aftercare and excellent service which includes:
Personalised programming and fine-tuning of hearing aids
Twice-yearly check-ups for the lifetime of your hearing system
Telephone helpline support
Extensive warranty on all products, and don’t forget many repairs can be done in-house straight away
Personalised programming and fine-tuning
Modern electronic hearing systems don’t work until they are programmed correctly, this is where our key skills lie. We start with your hearing prescription and then refine it over the next few weeks as you acclimatise to the new sounds and as we learn what your personal preferences and needs are when it comes to hearing loss.
Hearing aid repair service
We take a proactive approach when it comes to hearing device longevity and aftercare, enabling us to take appropriate action on hearing loss. Our twice-yearly checkups enable us to:
Check your ear health such as the condition of skin and excess wax to improve hearing care
Clean and check the performance of the products
Measure any changes in your hearing level
Replace worn consumables (ear wires, domes & wax guards)
Reprogram/tweak sounds and make minor adjustments to ensure your prescription stays up to date
Hearing aid maintenance
The following tips will help you keep your hearing aids in top condition:
If a hearing aid stops working it is usually one of 3 things
Battery Flat or low charge
Sound outlet blocked usually caused by earwax – change the wax guard or brush the tip
Sound inlet blocked usually due to sticky fingers, hair spray or dust.
Perform all cleaning of the hearing aid, battery compartments and battery changes over a table or tray
Remove your hearing aids at night and before showering or swimming
Keeping your aids in a dry aid kit overnight can reduce moisture and prolong longevity
Speak to an Audiologist
We recognise the importance of your hearing aids, as well as how troublesome it can be when you experience technical faults. We welcome any queries and requests when it comes to the aftercare and longevity of your hearing aids. Rather than waiting for an appointment at one of our repair clinics, sometimes it can be easier to talk to an Audiologist about your hearing aid maintenance and hearing healthcare. It can also save you a trip and provide instant answers.
We are available to all clients between 9.30 am to 4.30 pm Monday to Friday on 01625 582 140. Please give us a call to discuss your hearing aids or to order consumables such as hearing aid batteries, wax guards and ear moulds over the phone. Alderley Hearing Solutions are independent hearing specialists who don’t work with hearing aid manufacturers to provide you with the right hearing aids. This enables us to offer genuine, unbiased advice and guidance on hearing aids and hearing loss.